Privacy Policy

Last updated: 8 August 2026

Who we are

Lucas Koc, trading as Eco Vent (Registered Business Name 47187), Mountmellick, Co. Laois, Ireland — mechanical ventilation installation and servicing across Ireland.

Website: ecovent.ie · Email: [email protected] · Post: Eco Vent, Mountmellick, Co. Laois

I am the data controller for personal data collected through this website.

What we collect and why

Enquiry and quote forms (including the quote calculator) — name, email, phone number, address and your enquiry details, so we can respond and prepare a quote. Legal basis: steps prior to entering a contract (Art. 6(1)(b) GDPR). Retention: enquiries that don’t become jobs are deleted within 12 months.

Appointment bookings — name, contact details, address and the service you book, processed through Google Calendar appointment scheduling. Legal basis: contract (Art. 6(1)(b)).

Website chat (EcoBot) — the messages you type. EcoBot is an AI assistant: your messages are processed by Google’s Gemini AI model through our Firebase systems (EU region) to generate replies and, where you ask for it, to pass your enquiry to us. Google acts as our data processor and does not use your chat content for its own purposes. Please don’t share sensitive personal information in the chat. Legal basis: our legitimate interest in answering customer enquiries and running an efficient service (Art. 6(1)(f)). Retention: chat logs are deleted within 12 months.

WhatsApp contact — if you message us, our correspondence with you. Legal basis: steps prior to entering a contract or performing one (Art. 6(1)(b)), or our legitimate interest in customer communication (Art. 6(1)(f)) for general queries. Retention: deleted within 12 months of last contact unless you become a customer.

Server logs — our hosting provider automatically records IP addresses and technical request data in server logs for security and troubleshooting. Legal basis: legitimate interest in site security (Art. 6(1)(f)). Retention: 30 days.

If you become a customer, your data is handled as described in the Customer Portal Privacy Policy at ecovent-portal.web.app, where customers can view their service history, documents and reminders, and download or delete their data themselves.

Who processes data on our behalf

  • Google (Ireland / LLC) — appointment bookings via Google Calendar, email via Gmail / Google Workspace, website analytics via Google Analytics 4, EcoBot AI processing via Gemini, and our customer systems on Google Firebase (EU region).
  • Zoho — CRM, EU data centres.
  • Meta — WhatsApp Business (messaging only).
  • Hosting Ireland IE — website hosting and server logs, servers located in Ireland

We never sell your data.

International transfers: where data is transferred to Google LLC in the United States, transfers are covered by the EU–US Data Privacy Framework. Transfers relating to WhatsApp are covered by Meta’s EU Standard Contractual Clauses.

Cookies and analytics

This site uses:

  • Strictly necessary cookies — required for the site and the cookie-consent banner (Complianz) to work; always on.
  • Google Analytics 4 — pseudonymised usage statistics that help us improve the site. Loaded only after you consent via the cookie banner. Analytics data is retained for 14 months. Legal basis: consent (Art. 6(1)(a)). You can change or withdraw your choice at any time via the banner’s settings link.

Fonts are served directly from our own server — no font requests are made to third-party servers.

We use no advertising or social-media tracking pixels.

Your rights

You have the right to access, rectify, erase, restrict or object to the processing of your personal data, and to data portability. Where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, email [email protected]. You also have the right to lodge a complaint with the Data Protection Commission (dataprotection.ie).

Changes

We’ll post any changes to this policy on this page and update the date above.

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